The information is scattered
One coach knows the player freezes under pressure. Someone else got a message from a parent two seasons ago. The welfare officer has a note somewhere. None of it reaches the coach standing on the touchline tonight.
Player Passport · now digital
Finally, a Player Passport your coaches will actually use.
Parents share what their child needs. Welfare reviews it before coaches see anything. Every coach gets a clear, practical support snapshot — before training, before the hard moment arrives.
For every player, not just those with a diagnosis
Parent input, welfare controlled
From £9/month
The problem every club already has
Parents know things. Coaches need things. Nobody has a clean route between them.
Most clubs run on memory, WhatsApp messages, and whoever happened to speak to a parent at the last match. That's not a system. And it's not fair on the players.
It relies on the right people being there
When coaches change, the knowledge disappears. New volunteers don't know the history. Parents assume someone has passed it on. Usually nobody has.
Forms get filled in and never looked at again
Clubs ask for this information at registration. It goes into a folder or a spreadsheet and sits there. Nothing creates the practical guidance a coach can actually use on a Sunday morning.
How Player Passport works
Four steps. No training required.
Simple enough for a volunteer welfare officer to run. Practical enough that coaches actually thank you for it.
Send the parent intake link
Parents get a guided form that asks the things coaches actually need to know. Communication preferences, sensory sensitivities, what helps, what doesn't. Warm, not clinical. Takes about ten minutes.
Welfare reviews before anyone else sees it
Parent responses don't go straight to coaches. The welfare or safeguarding lead reviews everything first and approves what belongs in the coach-facing snapshot. Sensitive detail stays welfare-controlled.
Coaches get a practical snapshot
Not a long form. Not a diagnosis. Just the support guidance a coach can read in two minutes before training — how to communicate with this player, what to watch for, what helps, what to avoid.
Update it through the season
Players change. Situations change. Parents can flag updates, welfare reviews them, and the passport is versioned — so the snapshot coaches see is always the current one, not last year's.
Coach-safe means coach-useful
What coaches see — and what they don't.
The snapshot gives coaches exactly what they need in the moment. Nothing more, nothing less. Sensitive medical detail, diagnosis information, and full family context stay behind the welfare review wall.
How to communicate with this player — including what language to avoid
Early warning signs if the player is struggling
What helps, and what to avoid — specific to this player
Match-day preferences and routine notes
What to do if the player becomes overwhelmed
Who to contact — and when
Coach snapshot — Priya S.
U15 United · GK, CB · v2 · Reviewed 12 Apr
Communicate like this
Short, direct sentences. Always address her by name first. Avoid rhetorical questions — she takes them literally. Allow 15–20 seconds before expecting a response.
What helps
Consistent warm-up structure. Tell her about substitutions or role changes early — not at the last moment. Praise privately, not in front of the group.
Key trigger
Unexpected routine changes. Loud, overlapping instructions.
If overwhelmed
Create space quietly. Don't crowd. Recovery takes 10–15 min.
Full profile detail — welfare-only
What parents actually experience
A conversation, not a questionnaire.
They get a link from you. No app to download, no account to create. The form takes most parents about ten minutes, and it asks things like how their child communicates best, what they find difficult, and what tends to help when they're struggling. It's written to feel like a conversation, not a medical questionnaire.
Nothing they share goes anywhere without you reviewing it first. Parents know that. And because the form comes from their own club — not a stranger — most are glad someone finally asked.
Welfare officer sends the link
One message. Works by text, email, or WhatsApp. Parents click and go — no login required.
Parent fills in the form
Guided questions about their child. Tone is warm and practical. Takes about ten minutes.
Welfare reviews before anyone sees it
Nothing reaches coaches automatically. You decide what's coach-visible. Sensitive detail stays with you.
Coaches get the snapshot
Practical, specific, ready before training. No backstory. Just what they need.
Three people, one system
Designed around how grassroots clubs actually work.
You're the gatekeeper
You control what coaches see. Parent submissions sit in your review queue first. You approve what's coach-visible, flag what stays restricted, and manage the review schedule through the season. No more chasing coaches or parents separately.
Your knowledge reaches the right people
You know things about your child that coaches don't. Player Passport gives you a proper route to share it — with confidence that it won't be forwarded to a WhatsApp group, that sensitive detail stays controlled, and that it'll actually be read.
You get the brief, not the backstory
You don't need the full history. You need to know how to communicate with the player in front of you, what to watch for, and what to do if something goes wrong. The snapshot gives you that. Nothing else gets in the way.
Not another club admin tool
Your club probably already has fixtures, fees, and registers sorted. Player Passport does something different.
None of the existing tools tell a coach how to support the player in front of them. That's the gap. Player Passport exists entirely in that gap.
Most club platforms ask
- Who's registered?
- Who's paid?
- Who's available Saturday?
- What's the fixture?
- Who's the emergency contact?
Player Passport asks
- How does this player communicate best?
- What does this player find overwhelming?
- What helps them feel settled?
- What should a coach never say?
- What happens when things go wrong — and what should the coach do first?
Questions committees ask
Answered before the meeting starts.
Is this only for players with a diagnosis?
No. Any player who might benefit from coaches understanding them better can have a Player Passport. A diagnosis is never required. The question is always: what does this player need from the adults around them?
Do coaches see everything parents write?
No, and this matters. Everything goes through the welfare lead first. Sensitive detail — medical information, diagnosis, anything the family wants kept controlled — stays restricted. Coaches see the support guidance, not the full confidential record.
We already collect this on our registration forms.
Most clubs collect it. Almost none of it reaches coaches in a usable form. Player Passport is not another data collection exercise. It turns what parents share into the practical guidance coaches actually need.
Will our volunteers actually use it?
The welfare lead sends a link. Parents fill in a form. Coaches get a snapshot. Nobody needs training to use it. It's designed for a club run by volunteers with not enough time — because that's every grassroots club.
Is the pricing really that simple?
Yes. £9/month for clubs up to 250 players. £19/month above that. Or pay annually and save. That's it. No per-user fees. No hidden tier unlocks. Priced so a welfare officer can take it to committee and get a yes in one meeting.
Does this replace our safeguarding systems?
No. Player Passport is for player support information. Safeguarding concerns still follow your club's normal procedure. These are two different things, and we keep them that way.
Grassroots-first pricing
Easy to approve. Hard to argue with.
Priced so welfare officers don't have to fight for it. One flat fee, all players, no hidden costs.
Club
£9
/ month
Up to 250 registered players
or £99/year — save two months
- Player Passports for your full squad
- Parent intake links — send in minutes
- Welfare review queue
- Coach-safe snapshots
- Seasonal review reminders
- Version history
Club Plus
£19
/ month
251 or more registered players
or £199/year — save two months
- Everything in Club
- Built for larger clubs and multi-team setups
- Cleaner handover across age groups
- More consistent support across squads
- Same simple welfare control model
Included with FMHA Academy
Player Passport is part of something bigger.
FMHA Academy gives clubs ongoing mental health and neurodiversity training, expert CPD, ready-to-use resources, and a peer community. Player Passport comes included — the practical tool that makes the training stick.
Explore FMHA Academy
Player Passport included as standard
Get Player Passport for your club
Takes two minutes. We'll do the rest.
Fill in your details and we'll come back to you with everything you need to get started — including how to run your first parent intake campaign.
We'll reply within one working day — usually the same afternoon.
No sales call unless you want one. No pressure to commit.
Your details are not shared with anyone and not used for marketing lists.
Get in touch about Player Passport
Tell us about your club and we'll be in touch.
We've got your enquiry.
We'll be in touch within one working day — usually the same afternoon. Thanks for getting in touch.